ISO 20000-1
IT Service Management — engineered for service maturity.
Accredited certification for IT and managed-service providers who want their service maturity to speak for itself.
About the Standard
ISO/IEC 20000-1 is the international standard for IT Service Management Systems.
It defines the requirements for planning, designing, delivering, operating, and improving IT services with the discipline enterprise buyers expect.
Who it's for
- Managed-service and cloud-service providers
- Internal IT shared-service organizations
- SaaS and platform providers
- Outsourced IT operations and helpdesk providers
Why It Matters
Real outcomes for serious organizations.
- Demonstrate service-lifecycle maturity
- Differentiate in procurement against unverified competitors
- Reduce service incidents through structured governance
- Build a foundation for ISO 27001 and SOC alignment
Business Outcomes
What success looks like.
- Measurable improvement in SLA performance
- Faster, cleaner enterprise procurement cycles
- Repeatable service-delivery patterns
- A defensible posture for audits, RFPs, and renewals
Integrated Management Systems
ISO 20000-1 pairs powerfully with ISO 27001 and ISO 9001 as a combined audit — one engagement, one certificate cycle.
Get a ISO 20000-1 quote.
A senior team member will follow up with a tailored engagement plan — usually within one business day.