A fair, documented, impartial process — always.
OPG welcomes complaints and appeals. They strengthen our practice and uphold the trust placed in our certifications.
An expression of dissatisfaction relating to OPG, the conduct of an audit, or a certified client, where a response is expected.
A formal request to reconsider a certification decision OPG has made — for example, regarding a certification, surveillance, or recertification outcome.
How concerns are handled.
- 01Intake & Acknowledgment
We acknowledge receipt of complaints and appeals promptly and assign a case reference.
- 02Initial Review
An impartial reviewer who was not involved in the original decision determines next steps.
- 03Investigation
Evidence is gathered, interviews are conducted as needed, and findings are documented.
- 04Updates
You receive regular updates throughout the review process.
- 05Resolution & Closure
A formal decision is communicated, with rationale and any corrective actions OPG will take.
- 06Escalation
Where appropriate, matters may be escalated to our accreditation body, IAS.
File a complaint or appeal.
Use the form below to send us your concern. We acknowledge every submission and follow the process outlined above.